Customer Query Management Processing
Is Customer Grievances addressal an important aspect of your company functioning? Are you
losing your customers? Are you following a proper check on Customer Queries? Are you losing
out on business … If these are the questions that haunts you, then worry no more.
NeoLotex has come up with a proper solution for your customer query and grievances
management. Through our Domain expertise and time tested mechanism, we understand
customer queries and basis that we have developed a Man and Machine combination to
address your customer queries and reduce grievances to a large extent. Thereby earning a
loyal and satisfied customer base.
- NeoLotex uses custom built technology which touches all levels of hierarchy in the organization
- It follows a stringent work flow to ensure zero gap in defined processes
- NeoLotex’s specialized CRM staff takes the query and grievances directly from customer and
analyses the problem, post which they immediately act upon the same being a nodal body
between customer and company
- Through use of advance technology NeoLotex can deliver this operation both onshore and
- NeoLotex designs, functions and owns the SLA to address such queries and grievances
- Effective Customer query and grievance addressal
- Reduction in the complaints queue
- Transparent system
- Reduction in NPA
- Satisfied and loyal customer
Service Feedback from clients
Dr. Ashok Nagpal
It has been a great experience of working so far with NeoLotex.
The good thing about working with your organisation is the flexibility and adaptability to customer’s requirements. The involvement of entire team including the highest level (you, Renjith, Praveen) from the requirement understanding level to implementation execution level has helped delivered the right requirement and adds greatly to our satisfaction.
To comment further on our file handling process, the tracking of not only the files but the specific documents inside the files as per our requirements is very diligent and gives us a confidence of no errors which has also lead us to move our critical document handling work to your organisation.
We definitely will look first to your services for our any future requirements in related areas and will be happy to recommend your services to others.
NeoLotex developed a bespoke solution for us in quick time and helped streamline our complex reconciliation activity. Along the way, Renjith and his team were ever-willing to make changes to continually improve the process, and impressed us with the intensity of their focus and professionalism. NeoLotex has been an extremely reliable partner in our growth journey.