Customer Query Management Processing

Is Customer Grievances addressal an important aspect of your company functioning? Are you
losing your customers? Are you following a proper check on Customer Queries? Are you losing
out on business … If these are the questions that haunts you, then worry no more.
NeoLotex has come up with a proper solution for your customer query and grievances
management. Through our Domain expertise and time tested mechanism, we understand
customer queries and basis that we have developed a Man and Machine combination to
address your customer queries and reduce grievances to a large extent. Thereby earning a
loyal and satisfied customer base.

  • NeoLotex uses custom built technology which touches all levels of hierarchy in the organization
  • It follows a stringent work flow to ensure zero gap in defined processes
  • NeoLotex’s specialized CRM staff takes the query and grievances directly from customer and
    analyses the problem, post which they immediately act upon the same being a nodal body
    between customer and company
  • Through use of advance technology NeoLotex can deliver this operation both onshore and
    offshore
  • NeoLotex designs, functions and owns the SLA to address such queries and grievances

Key Benifits

  • Effective Customer query and grievance addressal
  • Reduction in the complaints queue
  • Transparent system
  • Reduction in NPA
  • Satisfied and loyal customer



Satisfied Clients