Back Office Outsourcing

We deliver innovative and value added Business Process Utility (BPU) services across Banking, Telecomm and Insurance domains. NeoLotex’s comprehensive suite of services is delivered through a
combination of domain knowledge, practical and relevant technology, internal competence building
and strategic enterprise partnerships resulting in superior business for our clients


Data Services – Transition Approach

Engage

  • Meet Sponsor, stakeholders to understand objectives, priorities and challenges
  • Base-line data, Communication and engagement Plan
  • Develop a high level process map
  • Identify risks and mitigants

Evaluate

  • Understand business and process flow
  • Assess Process maturity, complexity, risks and baseline data
  • Understand & validate if the solution and process map meets client requirements
  • Determine delivery model, platform, Skill sets
  • Set up high level Project framework

Establish

  • Knowledge transfer and communication plans
  • Assess Process maturity, complexity, risks and baseline data
  • Understand & validate if the solution and process map meets client requirements
  • Determine delivery model, platform, Skill sets
  • Set up high level Project framework

Execute

  • Understand business and process flow
  • Rollout schedules for testing,controlled production, Go-Live dates
  • Understanding documents and trainings
  • Best practice and reporting tools specific to domains

Guarantee towards

  • Quality of Service
  • Availability of skilled back-office resources
  • Availability of Software
  • The right level of application performance
  • Delivery of updates and maintenance
  • Right level of infrastructure availability and Performance
  • Right level of data security