What is Customer Query Management?
Customers from the central and significant part of all businesses. Hence, their opinions, grievances, and feedback form an integral part of any positive development. If they are not taken into serious consideration then a company can potentially lose their consumers. Therefore, the processing of grievances is essential. Customer query management usually requires an independent team coupled with dedicated software, which leads to unnecessary capital outflow and loss of time. Employing the services of third-party companies is usually the ideal way to go in order to combat the said problems.
WHY CHOOSE NEOLOTEX?
Neolotex is the one-stop solution for all your customer query management service and grievance management. Our time-tested processing is a fine model of top-class service provision that touches all the levels of hierarchy. We believe in providing only the best services to your valuable customers through our query management systems. Neolotex employs an efficiently trained team of dynamic individuals along with an innovative CRM system. We provide customer grievance management to both on-shore and off-shore operations. Neolotex also designs, functions and owns the SLA for expert customer query management system solutions.
- Effective Customer Query and Grievance Redressal
- Reduction in the Complaints Queue
- Transparent System
- Highly efficient and flexible model
- Satisfied and Loyal Customer Base
- Dedicated Team for Grievance Redressal
- Quick and customised query management system
- Progressive Technological Tools
- Specialized CRM software
- Stringent Workflow
- We ensure zero gaps in defined processes