Overview

In today’s fast-paced business environment, organisational resilience has never been more critical. Our client, a prominent bank, knows how vital it is to keep things running smoothly and recover quickly when things go wrong, yet many businesses overlook a foundational element of business continuity: document management. They concentrate on addressing the underserved missing middle segment in the formal financial system. The company is dedicated in providing small businesses with tailored financial services and SME business loans specifically designed for this segment.

Challenge

Our client faced a multitude of challenges in their document management processes. Firstly, documents were scattered across different locations, posing difficulties in locating specific files. There were security concerns, leading to the necessity of strict access controls to ensure that only authorized personnel within specific domains could access sensitive files. The limited visibility resulted in a lack of simultaneous access for multiple users, impeding collaboration and real-time information sharing. Data protection was a significant concern, emphasizing the need for a secure storage solution to maintain the integrity and confidentiality of information. Additionally, there was a constant risk of document loss during transfers through various channels. Lastly, the organization grappled with challenges in efficiently organizing and categorizing documents for quick retrieval.