In-bound Operations

Our Inbound Contact Center solution isn’t just a touchpoint; it’s your business lifeline to customer satisfaction, loyalty, and growth. 

Key Features

Intelligent Call Routing

Streamline your operations with smart call distribution that connects customers to the right agent from the get-go. Reduce wait times and escalate priority inquiries with precision and ease.

Comprehensive Customer Profiles

Arm your agents with instant access to customer histories, preferences, and past interactions. Encourage personalized conversations that make every caller feel valued.

Multi-Channel Support Integration

Break down communication barriers by coordinating support across phone, email, chat, and social media from a single platform. Meet your customers where they are.

Real-time Monitoring and QA

Harness the power of data with real-time analytics and reporting. Gain actionable insights to refine strategies, optimize performance, and exceed KPIs

Why choose
NeoLotex?

Professional Agent Training Tools

Equip your team with top-tier educational resources designed to enhance skill sets, ensuring that each interaction is a step towards customer delight.

Scalability for Growth

Whether you’re a burgeoning startup or an established enterprise, our Inbound Contact Center solution adapts to your expanding customer base and evolving business landscape.

Relentless Reliability

Trust in our robust system architecture that promises minimal downtime, so you’re there for your customers – anytime, every time. It’s more than a product—it’s a partnership

Customizable Workflows

Tailor the tech to fit the task. Mold our platform to your business’s unique needs, ensuring a seamless operation that flows like a well-conducted symphony.

Clients who trust us

Prasad GR
Capital Float

“NeoLotex has been a valuable ally in our journey.”
NeoLotex developed a bespoke solution for us in quick time and helped streamline our complex reconciliation activity. Along the way, Renjith and his team were ever-willing to make changes to continually improve the process, and impressed us with the intensity of their focus and professionalism. NeoLotex has been an extremely reliable partner in our growth journey.

Dr. Ashok Nagpal
(Senior Vice-President Head – Credit, Risk and collections), Vistaar Financial Services Private Limited

” NeoLotex: A Catalyst for Innovation and Collaborative Success”
The good thing about working with your organization is the flexibility and adaptibility to customer’s requirement. The involvement of the entire team, including the highest level (Haneef, Renjith, Praveen) from the requirement understanding level to to implementation execution level has helped deliver the right requirement and adds greatly to our satisfaction.

 

Nikhil Bandi
Senior Vice President Chief Information Officer & Head of Operations –  Vistaar Finance

“A partnership defined by innovation, trust, and shared success”
Vistaar is a satisfied customer of NeoLotex Business Solutions with a 2.5 Years of business relationship which is continuously enhancing, in terms of technology enabled service offerings and support. Our entire document management and operations workflow runs on NeoLotex product suite. They are continuously improving on their value proposition, be it, supporting their scanning product on multiple operating systems or enhancing user interface and features to improve operational efficiency and controls. We are glad to be associated with NeoLotex as one of our important technology partners

 

Sridhar Srinivasan
Chief Financial Officer – Azim Premji Foundation 

“NeoLotex has been a reliable partner in our transformation.”
Azim Premji Foundation partnered with NeoLotex Business Solutions to implement the Vendor Portal and DMS (Document Management System) for the ‘Procure to Pay’ process across the Foundation. Post implementation of the vendor portal and DMS (KareAP), our vendor onboarding and accounts payable processes have become more streamlined. The automation and real-time insights have refined our workflows, reduced errors and improved efficiency. NeoLotex Business Solutions has been a good partner, offering innovative solutions and proactive support. We value their expertise and collaboration.

Nirbhay Kumar Singh
Executive Vice President and Chief Information Officer – Vistaar Finance

 

“NeoLotex delivers exceptional support, fueling our growth”
Vistaar Financial Services Pvt Ltd partnered with NeoLotex Business Solutions to implement the document Management System (KareDocs DMS) for customer document journey starting from lead generation integrated with LOS.

Post implementation customer onboarding and related document organization, storage and retrieval of the document have become more streamlined. Vistaar automated various workflows using NeoLotex’s workflow platform (KareFlow) which include NOC management, Local Check Clearing. This reduced errors and improved efficiency across organizations.

NeoLotex Business Solutions has been a good partner and provides excellent support.

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    Frequently Asked Questions

    What makes your Inbound Contact Center unique?

    Our approach to inbound services is crafted with a blend of innovative technology and customization. With features like Intelligent Call Routing, Comprehensive Customer Profiles, and Multi-Channel Support Integration, we not only connect your customers with the right solutions quickly but also create deeply personalized experiences. Paired with real-time monitoring, automated response solutions, and customizable workflows, we offer a platform that is continually thinking ahead for your business needs.

    Can your platform integrate with different communication channels?

    Yes, our platform is adept at integrating various communication channels such as phone, email, chat, and social media. This cohesive approach ensures that customers receive consistent service, regardless of their chosen medium, facilitating convenience and simplicity in their interactions with your business.

    How do you guarantee minimal downtime?

    At Neolotex, we pride ourselves on Relentless Reliability. Our robust system architecture is strategically designed and regularly updated to ensure high availability, so you can confidently provide consistent service to your customers.

    What kind of real-time analytics and reporting do you offer?

    We offer a suite of analytics and reporting tools that provide you with real-time insights into customer interactions, call patterns, and agent performance. These metrics empower you to make informed decisions, helping you refine strategies and exceed KPIs.

    Is your platform suitable for businesses of all sizes?

    Absolutely. Our Inbound Contact Center services are designed to scale effortlessly with your business, supporting both small startups and established enterprises as they grow. Our infrastructure and features are adaptable to accommodate an increasing volume of customers and a changing business environment.

    What types of training do you offer for agents?

    Recognizing the importance of a proficient team, we offer comprehensive and professional agent training tools. Whether it’s product knowledge, customer service skills, or technical proficiency, we provide the resources needed to ensure every team member can deliver outstanding customer experiences.

    Why should I choose Neolotex for my Inbound Contact Center needs?

    Choosing Neolotex means selecting a dedicated partner committed to pushing the boundaries of customer service excellence. We are passionate about powering your business with solutions that prioritize meaningful connections, customer satisfaction, and consistent growth. Partner with us and embrace a service standard that your customers truly deserve.

    Blogs &
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    Overcoming File Tracking Challenges with NeoLotex’s PExTAB

    Overcoming File Tracking Challenges with NeoLotex’s PExTAB

    Introduction: Tackling File Tracking Challenges Head-On In today’s dynamic business landscape, managing and accurately tracking high volumes of documents is a critical challenge across industries. From legal agreements and compliance records to operational documents...

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