Customer Care Executive

Job Description:
We are looking for a Customer Care Executive to support the ESAF client operations. The ideal candidate should have strong communication skills, customer-handling experience, and the ability to interact with customers in multiple languages.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally.
• Address customer queries related to services, accounts, or processes.
• Provide accurate information and ensure timely resolution of customer issues.
• Maintain proper call records, customer details, and follow-up actions.
• Escalate unresolved issues to the concerned team or supervisor.
• Adhere to company policies, quality standards, and compliance guidelines.
• Meet daily productivity and performance targets.

Required Skills & Qualifications:

• Minimum 1 year of experience as a Customer Care Executive or similar role.
• Proficiency in any South Indian language (Tamil / Telugu / Kannada / Malayalam) and
  Hindi is mandatory.
• Good verbal communication skills in English.
• Strong customer service orientation and problem-solving skills.
• Basic computer knowledge and ability to work with CRM systems.
• Ability to work in shifts, if required.

Preferred Qualifications:

• Experience in BFSI / Banking / Financial Services process.
• Prior experience handling ESAF or similar client processes is an added advantage.

What We Offer:

• Opportunity to work with a reputed client like ESAF.
• Professional work environment.
• Career growth and learning opportunities.